topic Re: Switch provider in Account & Billing

Switch provider

Chief230 — Thu, 23 Jul 2026 13:25:47 GMT

I have recently signed up for Sky but couldn't find anywhere to enter details of my current provider, virginmedia. How do I add these details as VM are saying they will wait for confirmation from Sky before cancelling.

Re: Switch provider

GD1 — Thu, 23 Jul 2026 14:27:07 GMT

@Chief230 If it was broadband there would have been a dropdown menu that VM are in, if it's TV only Sky can't cancel a VM service, that would be up to you.

Re: Switch provider

Jen_out_of_Jen — Thu, 23 Jul 2026 14:46:18 GMT

Hi @Chief230, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141