topic Re: Cancelled in Account & Billing

Cancelled

Vickib87 — Wed, 22 Jul 2026 18:02:35 GMT

I have had sky for 10+ years. I have never missed a payment. I currently pay over £170 a month. I tried to get the camera doorbell and indoor camera package. And it has been refused ?? I have a good credit rating I just wondered why this would happen ?

Re: Cancelled

Brill+Gill — Thu, 23 Jul 2026 07:32:16 GMT

Hi @Vickib87, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Cancelled

2muchTV — Thu, 23 Jul 2026 07:48:13 GMT

@Vickib87 I'm intrigued and understand if you don't respond or tell me to mind my own business.. 🤔 but which Sky services do you get for £170? 🫣😀