topic Bill query in Account & Billing

Bill query

Yvonne5657 — Wed, 22 Jul 2026 11:44:50 GMT

My bill says im paying for sky signature,sky cinema,sky go extra,sky hd. Im not sure i get all of these features so why am i paying for them?

Re: Bill query

MightyQuinn — Wed, 22 Jul 2026 11:49:44 GMT

@Yvonne5657 wrote:
My bill says im paying for sky signature,sky cinema,sky go extra,sky hd. Im not sure i get all of these features so why am i paying for them?

Hi @Yvonne5657 That is not something the community can help you with. Which feature are you not receiving?

Re: Bill query

Daniel0210 — Wed, 22 Jul 2026 11:50:04 GMT

@Yvonne5657

Have you checked your package to see what you subscribe to?

Re: Bill query

caesarome — Wed, 22 Jul 2026 12:06:06 GMT

@Yvonne5657

What is it you do not believe that you get ?

Re: Bill query

Yvonne5657 — Wed, 22 Jul 2026 12:08:07 GMT

Sky go

Re: Bill query

caesarome — Wed, 22 Jul 2026 12:12:16 GMT

@Yvonne5657

This link explains what Sky Go Is extra is:

https://www.sky.com/help/articles/what-is-sky-go-extra

If you do not want it then call Sky to give them 31 days notice to cancel it.

Re: Bill query

MightyQuinn — Wed, 22 Jul 2026 12:13:32 GMT

@Yvonne5657 wrote:
Sky go

Hi @Yvonne5657 Sky Go is used on a phone/tablet/PC/Games console. If you don't need the extra facilities provided by Sky Go Extra (Sky Go is free) then call Sky and cancel it. What is Sky Go Extra?.