topic Re: Credit refund in Account & Billing

Credit refund

BlackwellTV — Tue, 21 Jul 2026 19:26:32 GMT

I left Sky in January. My account is in credit. My payment method is still active. When will I receive the money so I can finally close my account? Thanks.

Re: Credit refund

Daniel0210 — Tue, 21 Jul 2026 19:32:01 GMT

@BlackwellTV
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: Credit refund

BlackwellTV — Tue, 21 Jul 2026 21:09:50 GMT

Yes please!

Re: Credit refund

caesarome — Tue, 21 Jul 2026 21:31:45 GMT

@BlackwellTV

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Brill+Gill — Wed, 22 Jul 2026 07:58:44 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.