topic Re: Account credit in Account & Billing

Account credit

TaffyM1 — Tue, 21 Jul 2026 17:23:36 GMT

Left Sky 29 May. Account in credit. Payment method still active. When will I receive the money so to finally close account? TIA

Re: Account credit

Daniel0210 — Tue, 21 Jul 2026 17:24:53 GMT

@TaffyM1
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: Account credit

TaffyM1 — Tue, 21 Jul 2026 17:25:47 GMT

Yes please Daniel

Re: Account credit

Daniel0210 — Tue, 21 Jul 2026 17:26:45 GMT

@TaffyM1
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account credit

Daniel0210 — Tue, 21 Jul 2026 17:33:37 GMT

@TaffyM1

Now escalated.

Re: Account credit

Danz994 — Tue, 21 Jul 2026 17:35:20 GMT

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @TaffyM1 an invite now and we can assist further. Thanks, Danielle

Re: Account credit

TaffyM1 — Tue, 21 Jul 2026 17:51:17 GMT

Thank you ever so much for your help. Much appreciated 🙏🏻