topic Re: Adding users to my account in Account & Billing

Adding users to my account

stoemsen — Tue, 21 Jul 2026 16:09:15 GMT

I'm trying to add an additional user to my account. Can't believe it can be this hard but maybe someone can offer advice.

How do I add them - this seems to be the page for it but no options to actually... do it.

Thanks.

Re: Adding users to my account

Mark39 — Tue, 21 Jul 2026 16:14:29 GMT

@stoemsen I've never had occasion to do this, but I assume you tap the blue 'invite someone new' button and take it from there?

Re: Adding users to my account

caesarome — Tue, 21 Jul 2026 16:34:39 GMT

@stoemsen

Does this link help you to do this:

https://www.sky.com/discover/sky-id-setup

Re: Adding users to my account

stoemsen — Tue, 21 Jul 2026 16:41:15 GMT

Thanks but I can't see that link anywhere.

Re: Adding users to my account

stoemsen — Tue, 21 Jul 2026 16:42:29 GMT

Thanks, but that page doesn't give me the option to add anyone to my account.

Re: Adding users to my account

caesarome — Tue, 21 Jul 2026 16:44:23 GMT

I believe you select the sign in option against the relevant option, setup the ID on the next page then link it to your main Sky ID using billing details or your account number.

Re: Adding users to my account

Mark39 — Tue, 21 Jul 2026 16:51:06 GMT

@stoemsen try closing all sky.com websites and then clearing your browser cache (cookies etc)

Re: Adding users to my account

stoemsen — Tue, 21 Jul 2026 19:30:55 GMT

Thanks I'll try but have already tried in Incognito mode which doesn't cache or use cookies. Same result.

Re: Adding users to my account

MightyQuinn — Wed, 22 Jul 2026 08:51:42 GMT

Hi @stoemsen It is not clear anywhere, but the procedure is that your additional user has to create their own sky account and then link it to yours. In essence you don't do anything apart from provide your new additional user the linking data, e.g. your 12 digit account number.

Account access for friends and family.

Edit: I have found that the Bing search engine clearly shows the procedure, just search Bing for "how to add additional user on sky".