topic Purchasing a tv and broadband package in Account & Billing

Purchasing a tv and broadband package

Megwelsh — Tue, 21 Jul 2026 09:43:16 GMT

I have been trying to purchase your Ultimate tv & broadband package, the £41 a month one for my new home (we get the keys on Friday). The current home owners use Sky for the tv and broadband so should be an easy transition. I have tried to make the purchase 5 times now and every time I get to the broadband part I get an error message 'sorry we're having technical difficulties' I have also tried to call but my phone number is not linked to my account (I don't know how to do this and have not been prompted) so I can't get through to your sales team. This is a bit frustrating considering I am trying to be become a customer- it shouldn't be this difficult.

Re: Purchasing a tv and broadband package

caesarome — Tue, 21 Jul 2026 09:47:14 GMT

@Megwelsh

We are customers here who help each other so you are not talking to Sky.

If there is already a Sky account at the address then it might be this blocking you from placing your order. If you are struggling with the phone you could try social media (links at the bottom of this page) to see if they can help.

Re: Purchasing a tv and broadband package

Anonymous — Tue, 21 Jul 2026 09:51:16 GMT

There's more to the story as you don't need a phone number linked to a Sky account, Or even a Sky account at all to simply ring the Sky new sales team

I have a feeling your already a Sky customer and this new £41 a month deal your looking for only applies to new customers which I think your probably not

Am I close?