topic Re: Credit in Account & Billing

Credit

Spud15 — Mon, 20 Jul 2026 18:43:24 GMT

Hi when do l receive my £45 credit back to my bank

Re: Credit

Daniel0210 — Mon, 20 Jul 2026 18:47:09 GMT

Have you recently left Sky? If you have refunds after cancelling a subscription should take about 6 weeks from your last day of connection, however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️the credit is currently showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit

Spud15 — Mon, 20 Jul 2026 18:49:27 GMT

Hi when do l receive my £45 credit

Re: Credit

Spud15 — Mon, 20 Jul 2026 18:52:29 GMT

I will accept a cheque

Re: Credit

caesarome — Mon, 20 Jul 2026 18:53:26 GMT

@Spud15

You haven't answer the questions asked by @Daniel0210 ?

Have you left Sky ?

Is there a credit on your account ?

Are your payment details still in place on the account ?

SpUd15

Spud15 — Mon, 20 Jul 2026 18:58:24 GMT

Hi l have a £45. Credit on my account, and l have left sky , and yes my payment details are still in place

Re: Credit

Daniel0210 — Mon, 20 Jul 2026 19:00:23 GMT

@Spud15

No need for another thread.

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014