topic Re: Switching to sky in Account & Billing

Switching to sky

Rosie091 — Mon, 20 Jul 2026 16:31:38 GMT

I Need help!

I thought I had switched to sky and that they cancel my previous broadband account with three but it hasn't. How do I contact sky about closing my old broadband account?

Re: Switching to sky

MightyQuinn — Mon, 20 Jul 2026 16:35:37 GMT

Hi @Rosie091 Why don't you contact your old provider and cancel it? I assume your new Sky account is active.

Re: Switching to sky

Rosie091 — Mon, 20 Jul 2026 20:02:19 GMT

hi, We've tried multiple times and can never get to through to a person and the Ai is very useful.

Re: Switching to sky

TimmyBGood — Tue, 21 Jul 2026 07:00:43 GMT

@Rosie091 wrote:

I thought I had switched to sky and that they cancel my previous broadband account with three but it hasn't.

Note that one-touch-switch doesn't cover broadband delivered over a cellular network.

Re: Switching to sky

DaveDrizen — Tue, 21 Jul 2026 07:09:25 GMT

@MightyQuinn wrote:
Hi @Rosie091 Why don't you contact your old provider and cancel it? I assume your new Sky account is active.

Actually if the old three broadband is still active the sky broadband can't be, as the both come down the same open reach lines. Sky and three are only the service providers the actual service to the property by open reach therefore , It a physical impossibility to have both service running together. There @Rosei091 needs to contact Sky to find out why broadband has been switched over. As it Sky that has to lease with three to have the old service cancelled so Sky can supply the new service. In this case should not yet be charging for service they are not supplying.

Re: Switching to sky

Me134 — Tue, 21 Jul 2026 07:23:03 GMT

@DaveDrizen wrote:
@MightyQuinn wrote:
Hi @Rosie091 Why don't you contact your old provider and cancel it? I assume your new Sky account is active.
Actually if the old three broadband is still active the sky broadband can't be, as the both come down the same open reach lines. Sky and three are only the service providers the actual service to the property by open reach therefore , It a physical impossibility to have both service running together. There @Rosei091 needs to contact Sky to find out why broadband has been switched over. As it Sky that has to lease with three to have the old service cancelled so Sky can supply the new service. In this case should not yet be charging for service they are not supplying.

Three only use cellular data so everything you've written there is incorrect I'm afraid.

Re: Switching to sky

Me134 — Wed, 22 Jul 2026 05:41:02 GMT

@Rosie091 wrote:

hi, We've tried multiple times and can never get to through to a person and the Ai is very useful.

You didn't come back to confirm but just to reiterate, you can not use the OTS service to switch from a 4G/5G broadband service to automatically switch to an ISP that supplies broadband over the Openreach network (or any other altnet service such as Virgin or the Starlink satellite service).

You need to contact Three to cancel it giving your 31 days notice (or whatever their T&Cs state), presuming you're out of minimum term. There is nothing Sky can do for you regarding this.