topic Re: Credit refund not come through in Account & Billing

Credit refund not come through

JBaglin — Mon, 20 Jul 2026 10:20:13 GMT

Hi,

does anyone know how to get the credit refund after closing the account. It's been closed for also a year and I was told it would come through with a few months, I rang and they said the same again.

still not had the refund though and the accounts still showing in credit.

thanks in advance

Re: Credit refund not come through

MightyQuinn — Mon, 20 Jul 2026 10:21:43 GMT

Hi @JBaglin Is your payment method still in place?

Re: Credit refund not come through

Daniel0210 — Mon, 20 Jul 2026 12:05:23 GMT

@JBaglin
Refunds after cancelling a subscription should only take about 6 weeks from your last day of connection.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.