topic Re: Moving sky Q to stream in Account & Billing

Moving sky Q to stream

Ajohn9184 — Mon, 20 Jul 2026 08:53:53 GMT

Morning forst time user! been with sky 22 years and have package with broadband and just been advised this will move to £185 a month in Novemner ( have ultimate, gigafast BB, land line, netflix, cinema. I called sky this mornng to move to stream which is £41 a month on their site ( plus £300 for switchin which I know i wouldnt get) they have told me as an existing customer I wouldnt get the £41 but would have to pay £143.

On this basis I am leaving sky in Novement I may rejoin on the offer next year but wondered if anyone had any advice

Thanks

Andy

Re: Moving sky Q to stream

PandJ2020 — Mon, 20 Jul 2026 09:14:04 GMT

@Ajohn9184 wrote:
On this basis I am leaving sky in Novement I may rejoin on the offer next year

I believe you have to wait at least 18 months before being considered a 'new customer'. (That £41 offer doesn't include everything you currently have of course)

Re: Moving sky Q to stream

Ajohn9184 — Mon, 20 Jul 2026 09:26:58 GMT

thank you appreciate it doesn't include all but even adding that in would only be around 75 a month - going to cancel and get netflix / now and freeview and see if we miss it

Re: Moving sky Q to stream

DaveDrizen — Mon, 20 Jul 2026 09:36:34 GMT

@Ajohn9184 wrote:
Morning forst time user! been with sky 22 years and have package with broadband and just been advised this will move to £185 a month in Novemner ( have ultimate, gigafast BB, land line, netflix, cinema. I called sky this mornng to move to stream which is £41 a month on their site ( plus £300 for switchin which I know i wouldnt get) they have told me as an existing customer I wouldnt get the £41 but would have to pay £143.

On this basis I am leaving sky in Novement I may rejoin on the offer next year but wondered if anyone had any advice

Thanks

Andy

With satellite and sky Q finishing in a couple years any way Sky are going to do a lot better offers to get there exsisting customer base to change over to Sky stream platform. If not like you they will go else where. With end of satellite changing to a streaming service there is a lot more competition compared when Sky had a satellite service so either they start offering ther exsisting customers lot better offers simalar to what new customers get or they may find the exsisting customer base walk and they will lose a lot of them