Sky equipment

CarrieB1 — Sat, 18 Jul 2026 16:49:19 GMT

Hi I've sent back sky equipment but u still charging me

Re: Sky equipment

Daniel0210 — Sat, 18 Jul 2026 16:51:27 GMT

Presumably you've cancelled a subscription?

Have you kept your proof of posting from the Post Office, the tracking information from Royal Mail or maybe the email from Sky confirming the package is with the courier?

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky equipment

caesarome — Sat, 18 Jul 2026 18:30:42 GMT

@CarrieB1

What equipment was it and how did you cancel with Sky as just returning the equipment doesn't do this.

topic Re: Sky equipment in Account & Billing

Sky equipment

Re: Sky equipment

Re: Sky equipment