topic Credit refund in Account & Billing

Credit refund

Danielle12341 — Thu, 16 Jul 2026 14:39:05 GMT

I cancelled sky TV and broadband back in April and have a credit amount on my account. I spoke with a representive over the phone who told me it would be in my account by last Monday. Still no refund. How do I get it refunded?

Re: Credit refund

Daniel0210 — Thu, 16 Jul 2026 14:40:32 GMT

@Danielle12341
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Danielle12341 — Thu, 16 Jul 2026 15:13:07 GMT

Thanks @Daniel0210,

Yes, the credit amount is still appearing on my account.
I don't believe my payment details are still active. However, SKY has my bank details for my phone bill charges. Happy to have a cheque, even though it takes longer.

Re: Credit refund

GD1 — Thu, 16 Jul 2026 15:17:22 GMT

@Danielle12341 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund

Daniel0210 — Thu, 16 Jul 2026 15:17:42 GMT

@Danielle12341

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Allan95 — Thu, 16 Jul 2026 15:19:28 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Jennifer107 — Thu, 16 Jul 2026 16:17:00 GMT

Im wondering when im gonna get refunded aswell they saying on my next statement or the 2 after that shame they didn't think about that when they trying to pull mkney out of my account for a tv box I never had and broadband I think its disgusting myself im this close to seeking legal advice I would never go with sky again as long as I live

Re: Credit refund

caesarome — Thu, 16 Jul 2026 16:26:15 GMT

@Jennifer107

So you see a credit on your account and if so is this due to you cancelling a Sky service ?