https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320141#M298212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722446">@NickiJames</a>&nbsp;<BR />Services won’t be reinstated until the arrears Sky believe you owe have been paid <STRONG>and</STRONG> then you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A> <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A></P> Wed, 15 Jul 2026 16:43:20 GMT Daniel0210 2026-07-15T16:43:20Z https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320132#M298210 Ive still got restricted services but ive paid up to date Wed, 15 Jul 2026 16:34:21 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320132#M298210 NickiJames 2026-07-15T16:34:21Z https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320139#M298211 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722446">@NickiJames</a>&nbsp; &nbsp;Did you miss a collection and then made a manual payment? If you did then the manual payment would have gone on as a credit to your next month's bill.</P> Wed, 15 Jul 2026 16:41:48 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320139#M298211 MightyQuinn 2026-07-15T16:41:48Z https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320141#M298212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722446">@NickiJames</a>&nbsp;<BR />Services won’t be reinstated until the arrears Sky believe you owe have been paid <STRONG>and</STRONG> then you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A> <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A></P> Wed, 15 Jul 2026 16:43:20 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320141#M298212 Daniel0210 2026-07-15T16:43:20Z https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320151#M298213 I have paid it when it prompted me to Wed, 15 Jul 2026 16:50:01 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320151#M298213 NickiJames 2026-07-15T16:50:01Z https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320152#M298214 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3722446">@NickiJames</a>&nbsp;</P> <P>How did you pay it?</P> Wed, 15 Jul 2026 16:51:11 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted/m-p/5320152#M298214 Daniel0210 2026-07-15T16:51:11Z