topic Re: Bill Issue in Account & Billing

Bill Issue

CarlyW17 — Wed, 15 Jul 2026 08:57:29 GMT

You're taking a payment of £21 out twice a month when it should only be once a month

Re: Bill Issue

Mark39 — Wed, 15 Jul 2026 09:01:17 GMT

@CarlyW17 welcome to this customer Community 🙂

Just so you know, you're unlikely to see a reply from Sky here.

Are,you new to Sky? The first two bills are around 14 days apart: https://www.sky.com/help/articles/understanding-my-bills

Re: Bill Issue

Daniel0210 — Wed, 15 Jul 2026 09:35:11 GMT

@CarlyW17

And if you aren't a new customer are you making unnecessary manual payments?

Re: Bill Issue

MarkGoldsmith — Wed, 15 Jul 2026 13:47:03 GMT

Also worth noting, if you are aTV and broadband customer, the services will be under different accounts and will have different bills and perhaps payment dates.