Refund

Raaj77 — Wed, 15 Jul 2026 06:21:05 GMT

I made a manual payment for my sky TV bill on the 10th of July. Sky automatically took the money out again yesterday. I am now in credit and I have no money left in the bank. This has now put me in financial difficulty. I want a immediate refund!

Re: Refund

Daniel0210 — Wed, 15 Jul 2026 06:23:42 GMT

@Raaj77
You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

Refunds are not immediate. Manual payments are unnecessary and you making one has caused this.

The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

topic Refund in Account & Billing

Refund

Re: Refund