topic Re: Billing discount in Account & Billing

Billing discount

Angry20 — Tue, 14 Jul 2026 17:07:57 GMT

I booked a home move on 26th May 2026 For the 23rd June at my new address ,however I didn't receive the service I was expected.

I had no service for TV broadband or internet until an engineer came on Tuesday the 7th of July from open reach . As you can imagine I wasn't very impressed with your service especially with the football and cricket not being abl to watch.

In effect I am paying for a service I did not receive. I shall leave you to decide if I'm going to be recompense over my monthly bill.

From very Valued and angry customer.

Re: Billing discount

Daniel0210 — Tue, 14 Jul 2026 17:12:35 GMT

@Angry20 wrote:

I shall leave you to decide if I'm going to be recompense over my monthly bill.

@Angry20

That's very kind but… … you aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

Auto compensation for delayed installation is explained in this link. It is applied 30 days after the installation is completed as a credit on your Sky Broadband account.

https://www.sky.com/help/articles/auto-compensation

Re: Billing discount

MarkGoldsmith — Tue, 14 Jul 2026 17:37:34 GMT

In addition to the information already provided, its worthing noting that there is no automatic compensation scheme for the TV service so all you can do is contact Sky and see if they are willing to provide a goodwill gesture credit to your account.

Re: Billing discount

caesarome — Tue, 14 Jul 2026 18:22:50 GMT

@Angry20

You can put in a complaint by filling in this form:

https://www.sky.com/help/complaints

Re: Billing discount

DaveDrizen — Tue, 14 Jul 2026 19:16:37 GMT

@Angry20 wrote:
I booked a home move on 26th May 2026 For the 23rd June at my new address ,however I didn't receive the service I was expected.
I had no service for TV broadband or internet until an engineer came on Tuesday the 7th of July from open reach . As you can imagine I wasn't very impressed with your service especially with the football and cricket not being abl to watch.
In effect I am paying for a service I did not receive. I shall leave you to decide if I'm going to be recompense over my monthly bill.
From very Valued and angry customer.

Did you check what date had been booked for your broadband connection before you booked, your movie movie. Unfortunately Sky are only broadband provider, as you probably quite aware the broadband service to your property is via open reach cables and equipment and there engineer are responsible for connecting your service. Open reach are BT group company not even connected to Sky. In fact if you had any other broadband provider as there service would also be down the same open reach equipment, so you connection date would have probably been exactly the same. Sky only contact apex reach and book appointment it up to open reach when that appointment is and unfortunately there often a few weeks delay, **bleep** er Sky should advised you a date when would be,You tv service subscription which I presume is Sky stream starts automatically after so many day that you receive you steam equipment ( sorry I can't remember how many days. If you had a mobile phone you could watch Sky on the Sky mobile app during that period.Under the circumstances though maybe you contact Sky as see if they will give you a credit for the period did not have service due to the lack of a broadband connection. I should say we are only fellow customers here and venting your anger will get you know where, if you have a complaint with Sky you should take the matter up with them direct.