https://helpforum.sky.com/t5/Account-Billing/Cannot-access-my-account/m-p/5319253#M298148 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730546">@belgiantaff</a>&nbsp;</P> <P>Are you signing with the same details you used when you placed the order ?</P> Tue, 14 Jul 2026 15:26:41 GMT caesarome 2026-07-14T15:26:41Z https://helpforum.sky.com/t5/Account-Billing/Cannot-access-my-account/m-p/5319137#M298147 <P>I receive emails from Sky (incl my first bill) but when trying to sign in online my email is not recognised. I have a Sky ID but keep getting prompted to set up a new ID. What to I do to have to access my account?</P> Tue, 14 Jul 2026 13:19:36 GMT https://helpforum.sky.com/t5/Account-Billing/Cannot-access-my-account/m-p/5319137#M298147 belgiantaff 2026-07-14T13:19:36Z https://helpforum.sky.com/t5/Account-Billing/Cannot-access-my-account/m-p/5319253#M298148 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4730546">@belgiantaff</a>&nbsp;</P> <P>Are you signing with the same details you used when you placed the order ?</P> Tue, 14 Jul 2026 15:26:41 GMT https://helpforum.sky.com/t5/Account-Billing/Cannot-access-my-account/m-p/5319253#M298148 caesarome 2026-07-14T15:26:41Z