topic Re: Sky HP CREDIT in Account & Billing

Sky HP CREDIT

Appleman1 — Tue, 14 Jul 2026 12:20:03 GMT

I BELIEVE THAT DO NOT WANT YOU TO HAVE HP

I WONDER IF YOU PAID IN FULL AT ORDERING STAGE THERE WOULD BE NO PROBLEMS

Re: Sky HP CREDIT

MarkGoldsmith — Tue, 14 Jul 2026 12:28:10 GMT

Sky don't offer hire purchase.

When you are buying hardware like a Glass TV or a mobile phone, you can either pay up front or you pay it via a credit agreement. Its not a hire purchase as you own the hardware upfront, and have to pay off the credit agreement regardless ( unless you return the hardware within 31 days under consumer law).

Any purchases under credit agreements will require various credit checks to pass.

Re: Sky HP CREDIT

caesarome — Tue, 14 Jul 2026 12:31:07 GMT

@Appleman1

If you have failed the credit check (not HP) then the only way to get the device or Sky Glass TV would be to pay in full at the ordering stage.

Re: Sky HP CREDIT

Appleman1 — Tue, 14 Jul 2026 12:35:23 GMT

I KNOW ITS A CREDIT AGREEMENT

BUT LIKE ME WHOSE RATING IS NEARLY AT MAXIMUM,AND DON'T GIVE ANY REASON FOR CANCELLATION THEY ARE AS BAD OR EVEN WORSE THAN VIRGIN

THANK SKY YOU MUST BE JOKING ,IF I HAD THE FUNDS TO PAY EARLY TERMINATION I WOULD EVEN AFTER NEARLY 10 YEARS!

Re: Sky HP CREDIT

Daniel0210 — Tue, 14 Jul 2026 12:39:02 GMT

@Appleman1

Is there a reason you're posting in all capital letters (referred to as shouting) to customers.

If you contact Sky they would be able to confirm a failed credit check was the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: Sky HP CREDIT

Mark39 — Tue, 14 Jul 2026 12:52:16 GMT

@Appleman1 wrote:

I WONDER IF YOU PAID IN FULL AT ORDERING STAGE THERE WOULD BE NO PROBLEMS

No problem with doing that.

Re: Sky HP CREDIT

caesarome — Tue, 14 Jul 2026 12:53:19 GMT

@Appleman1 wrote:

BUT LIKE ME WHOSE RATING IS NEARLY AT MAXIMUM,AND DON'T GIVE ANY REASON FOR CANCELLATION

They don't as they are not allowed to access your credit records so that is something you need to look into.

Re: Sky HP CREDIT

MarkGoldsmith — Tue, 14 Jul 2026 15:22:05 GMT

@Appleman1 wrote:
I KNOW ITS A CREDIT AGREEMENT
BUT LIKE ME WHOSE RATING IS NEARLY AT MAXIMUM,AND DON'T GIVE ANY REASON FOR CANCELLATION THEY ARE AS BAD OR EVEN WORSE THAN VIRGIN

THANK SKY YOU MUST BE JOKING ,IF I HAD THE FUNDS TO PAY EARLY TERMINATION I WOULD EVEN AFTER NEARLY 10 YEARS!

Credit ratings score don't necessary mean a thing though. The actual score is an arbitrary number (which is why the score is different based on the credit agency) based on a number of different factors. When companies are doing credit checks, they aren't looking at your score per se; they are looking specifically at a handful of criteria they deem important.

Having a high credit score doens't mean you will be accepted for all types of credit, all the credit score means is that in general you would have a high likelihood of passing relevant credit checks, but that will still depend on what factors and thresholds a company is looking at when they do the credit check,