topic Re: Refund in Account & Billing

Refund

Jhbucks1 — Mon, 13 Jul 2026 14:33:54 GMT

I have accidentally paid my direct debit but I made a manual payment also

Re: Refund

Daniel0210 — Mon, 13 Jul 2026 14:36:50 GMT

@Jhbucks1 wrote:

I have accidentally paid my direct debit but I made a manual payment also

@Jhbucks1

I think you mean you accidentally paid manually.

You did this in April as well!

Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Refund

Jhbucks1 — Mon, 13 Jul 2026 14:37:55 GMT

Hello yes I did this in April. My bad and I belive it is showing as credit and would like it to be refunded

Re: Refund

Daniel0210 — Mon, 13 Jul 2026 14:39:07 GMT

@Jhbucks1

Please confirm it's showing as a credit.

Re: Refund

Jhbucks1 — Mon, 13 Jul 2026 14:41:50 GMT

Hi yes it is showing the two payments and the extra

Re: Refund

Daniel0210 — Mon, 13 Jul 2026 14:45:21 GMT

@Jhbucks1

I have escalated your post to Sky. The process is the same as the last time.

Re: Refund

Brill+Gill — Mon, 13 Jul 2026 14:49:37 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Jhbucks1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.