topic Re: Refund credit after switching from sky in Account & Billing

Refund credit after switching from sky

Dm1980 — Mon, 13 Jul 2026 13:29:49 GMT

Ive switched from sky and got credit on my account how do you get this refunded to my bank?

Re: Refund credit after switching from sky

Daniel0210 — Mon, 13 Jul 2026 13:31:15 GMT

@Dm1980
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️the credit is currently showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Refund credit after switching from sky

Dm1980 — Mon, 13 Jul 2026 13:40:57 GMT

Yes credit is showing on account and payment method is still active

Re: Refund credit after switching from sky

Daniel0210 — Mon, 13 Jul 2026 13:44:39 GMT

@Dm1980
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund credit after switching from sky

Brill+Gill — Mon, 13 Jul 2026 15:01:23 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Dm1980 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.