topic Re: Payments in Account & Billing

Payments

Colin190 — Sun, 12 Jul 2026 15:55:37 GMT

Hi i paid my sky Streaming and sky mobile on Friday last night I checked my online banking sky have took 2 more payments out my account that money was for a bill what i need to pay tomorrow on my sky account its saying the payments will go towards my next bill i spoke to my bank they can not do anything because the payments are pending i need that money back rang sky i carnt under stand a word there saying

Re: Payments

Daniel0210 — Sun, 12 Jul 2026 15:56:47 GMT

@Colin190
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Payments

caesarome — Sun, 12 Jul 2026 15:57:37 GMT

The question has to be asked @Colin190 , why did you make a manual payment as these are not required as Sky will take the bills via the payment details you have setup on your account.

So now you have done this do you see any credit on your accounts for both payment you made because if you do this can be refunded to you so let us now if you want this refunded as we can arrange some help for you via here.

Re: Payments

Colin190 — Sun, 12 Jul 2026 16:00:37 GMT

Thanks for replying i didn't realise i need a refund the money is my pet insurance for my dogs what gose out tomorrow

Re: Payments

MightyQuinn — Sun, 12 Jul 2026 16:03:36 GMT

Hi @Colin190 Nothing is going to be refunded that quick. Immediate action by Sky means it could take up to 5 days. You need to answer the question, is it showing as a credit on your account?

Re: Payments

Colin190 — Sun, 12 Jul 2026 16:05:50 GMT

Yes its showing as credit sorry im knew at all this on sky community

Re: Payments

caesarome — Sun, 12 Jul 2026 16:08:28 GMT

And to confirm you want it refunding ?

Re: Payments

MightyQuinn — Sun, 12 Jul 2026 16:08:42 GMT

Hi @Colin190

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Payments

Colin190 — Sun, 12 Jul 2026 16:09:49 GMT

OK thank you for your help

Re: Payments

arcadeavenger — Sun, 12 Jul 2026 16:16:36 GMT

Thanks for escalating this. We’ve sent @Colin190 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.