topic Re: Can someone call me in Account & Billing

My tv is restricted

Kellymarie_1 — Sat, 11 Jul 2026 22:03:17 GMT

My account is restricted on my tv I've paid my bill £57 tonight and it's not been reconnected to watch the connor McGregor fight on tnt

Re: My tv is restricted

PandJ2020 — Sat, 11 Jul 2026 23:28:34 GMT

You need to setup a recurring payment and wait for your payment to clear. That could be Tuesday given the weekend.

Re: My tv is restricted

Daniel0210 — Sun, 12 Jul 2026 01:11:12 GMT

@Kellymarie_1

As pointed out by @PandJ2020 once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

Can someone call me

Kellymarie_1 — Sun, 12 Jul 2026 11:22:52 GMT

I've been haven difficulty since haven sky to Veiw or pay my mobile bill I can't link nothing and it don't show me the options I've been trying none stop for over 12hours

Re: Can someone call me

Daniel0210 — Sun, 12 Jul 2026 11:33:03 GMT

@Kellymarie_1

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are.

Services won’t be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Can someone call me

caesarome — Sun, 12 Jul 2026 12:08:30 GMT

@Kellymarie_1 wrote:

I've been haven difficulty since haven sky to Veiw or pay my mobile bill I can't link nothing and it don't show me the options I've been trying none stop for over 12hours

@Kellymarie_1

What is happening when you try to view your mobile bill ?