topic Cancel a subscription in Account & Billing

Cancel a subscription

KellyDH — Thu, 09 Jul 2026 13:31:50 GMT

Hi.
im trying to cancel the UHD Dolby subscription. I can't seem to do it on my app and that virtual thing is useless.

i can't be bothered ringing them.
Is that the only way I can cancel it?

Re: Cancel a subscription

Daniel0210 — Thu, 09 Jul 2026 13:39:56 GMT

@KellyDH
Want to cancel PART of your TV package?:
You need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying that discounted price for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: Cancel a subscription

Angel_Aka — Thu, 09 Jul 2026 13:40:04 GMT

@KellyDH wrote:
Hi.
im trying to cancel the UHD Dolby subscription. I can't seem to do it on my app and that virtual thing is useless.
i can't be bothered ringing them.
Is that the only way I can cancel it?

Have you tried via https://www.sky.com/mysky/tv/home-setup

The UHD/Atmos pack should be listed there with the option to cancel.

Re: Cancel a subscription

KellyDH — Thu, 09 Jul 2026 13:54:04 GMT

Thank you.

That worked and it's cancelled

👍👍👍