topic Re: Stuck in 'Let's find your account' postcode loop on new Sky ID". in Account & Billing

Stuck in 'Let's find your account' postcode loop on new Sky ID".

ravi007 — Wed, 08 Jul 2026 10:03:08 GMT

I have been having account issues for a while now and frustratingly they still aren't fixed. Stuck in a loop when linking my account, the postcode verification throws an error. Please escalate this so it can be manually linked.

I have Sky Stream.

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

ravi007 — Wed, 08 Jul 2026 10:10:33 GMT

Just to add to this, its more of an issue now as my previous card has expired which was used to pay for the services. If I try to update this, its not working via the my account, so we are completely stuck now!

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

caesarome — Wed, 08 Jul 2026 11:05:29 GMT

@ravi007

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

Jason- — Wed, 08 Jul 2026 11:49:17 GMT

Hello @caesarome, thanks for making us aware of @ravi007's post. We'll be sure to send them an invite to chat so we can get them chatting to the right team who can help with their Sky iD issue 👍🏻

Thanks, Jason-

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

ravi007 — Wed, 08 Jul 2026 15:33:21 GMT

Okay great. I've found the button below and started the chat.

How long does is usually take for this to get resolved?

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

caesarome — Wed, 08 Jul 2026 15:53:12 GMT

As customers we can't answer that, as I have never used it myself.

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

ravi007 — Thu, 09 Jul 2026 07:49:04 GMT

Okay so I did get the speech bubble icon yesterday, and submitted my query at around 2:15pm but nothing appears to be happening yet. I can't even see if the messages are being delivered or read?

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

Mark39 — Thu, 09 Jul 2026 07:53:25 GMT

@ravi007 the chat remains open for 48 hours.

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

arcadeavenger — Thu, 09 Jul 2026 10:01:39 GMT

Hi @ravi007, we have received your messages and will respond as soon as we can. Thanks, Becca.

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

Nick7788 — Mon, 14 Sep 2026 16:50:53 GMT

I have the same issue except I am trying to log in for the first time. I have never had an account with sky before

Re: Stuck in 'Let's find your account' postcode loop on new Sky ID".

Cardel — Mon, 14 Sep 2026 16:59:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141