topic Problem with getting social tarrif in Account & Billing

Problem with getting social tarrif

S1H2J3kamba — Thu, 09 Jul 2026 08:52:42 GMT

I am eligible for social tarrif, when I asked Sky to switch me from current rolling contract to social tarrif they said there is a glitch on my account so they can't do it for a week and I will need to call them back next Wednesday! If I hadn't made the call myself I would have thought that it was a scam as they wanted to verify my bank account through my providing details of my last transaction on the account I pay the bill through, which potentially could be a different account to the one I receive UC in. At no point did they ask for my NI number, can I find a new provider for my broadband on the social tariff? I, will have to keep sky to package at the moment as it has 10 months left on contract..

Re: Problem with getting social tarrif

Mark39 — Thu, 09 Jul 2026 08:59:04 GMT

@S1H2J3kamba wrote:

...can I find a new provider for my broadband on the social tariff? I, will have to keep sky to package at the moment as it has 10 months left on contract..

Yes, broadband and TV contracts are separate.

Re: Problem with getting social tarrif

MightyQuinn — Thu, 09 Jul 2026 09:02:01 GMT

@S1H2J3kamba wrote:
current rolling contract ... 10 months left on contract..

Hi @S1H2J3kamba They cannot both be true.

Re: Problem with getting social tarrif

S1H2J3kamba — Thu, 09 Jul 2026 09:30:18 GMT

Sorry spelling error, my tv package is on a contract with 10 months remaining, my broadband package is on a rolling contract