topic Re: Compaint ref in Account & Billing

Compaint ref

KevinMilne — Wed, 08 Jul 2026 13:00:17 GMT

I have an open complaint as I was trying to recover the early settlement fee I paid to Vodafone to end my broadband. The agent did not advise before starting the process and it being ported across that I would have to do what I have had to do.

Re: Compaint ref

MarkGoldsmith — Wed, 08 Jul 2026 13:07:35 GMT

@KevinMilne This is a public forum primarily of other Sky customers so Sky aren't going to see or respond to any complaints on here.

If you feel you were wrongly advised by the advisor then you can follow the process documented here to raise a complaint with Sky.

The process on how to claim credit as part of switching to Sky to cover early termination fees can be found here

Re: Compaint ref

Mark39 — Wed, 08 Jul 2026 13:08:58 GMT

@KevinMilne doesn't sound like you have a case. I've no doubt the adviser would have advised the process had you asked. And the details are online anyway. Bottom line is Sky don't have access to your Vodafone account to settle the outstanding bill anway, any more than Vodafone has any access to your Sky account.

Re: Compaint ref

KevinMilne — Wed, 08 Jul 2026 13:09:54 GMT

I realised this after it posted. I have an open complaint and put in the link and it doesnt load up, says error. I went round the houses again which took me to here.

Re: Compaint ref

KevinMilne — Wed, 08 Jul 2026 13:12:17 GMT

On my sky...my messages...my cases...there is one there.

The hyperlinkhttps://myhelprequests.sky.com

Does not work for me....

Re: Compaint ref

MightyQuinn — Wed, 08 Jul 2026 13:16:58 GMT

Hi @KevinMilne You can get to the same place by logging on to https://www.sky.com Click on your name (top right) and select My Messages then choose Cases.

Re: Compaint ref

caesarome — Wed, 08 Jul 2026 15:15:03 GMT

@KevinMilne wrote:
The agent did not advise before starting the process and it being ported across that I would have to do what I have had to do.

You can still get a claim with Sky now even if you are now up and running with them as it doiesn't have to be done when signing up:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from Vodafone where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switchingcredit@sky.uk