topic Re: Possibly another scam in Account & Billing

Possibly another scam

Sand22 — Mon, 06 Jul 2026 10:21:01 GMT

Hi all

ive just taken a call from an 0161 ....... saying welcome and how was my sky - signed up last week.

I explained a few issues and they said they'd arrange for technician - said they would come Wednesday 4-5 !! Reconfirmed just my address and then went onto offer a discount and how much was I paying. I said you should already know this and don't have time as I'm working - suggested they call tomorrow but have since realised this is a scam and have blocked the number - will be interesting to see if they call and from a different configured number!

Re: Possibly another scam

Daniel0210 — Mon, 06 Jul 2026 10:32:11 GMT

@Sand22

Hopefully you hung up before giving out too much info.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

Re: Possibly another scam

Sand22 — Mon, 06 Jul 2026 10:37:59 GMT

Hi thank you ..... it's very easy to fall into the trap 😡 but thankfully I didn't given anything else to him as I questioned why he didn't already know what I was paying monthly ! Hopefully tomorrow he won't get thru but if another 0161 calls I'll not answer and block again 😊

Re: Possibly another scam

DaveDrizen — Mon, 06 Jul 2026 11:11:26 GMT

@Sand22 wrote:
Hi thank you ..... it's very easy to fall into the trap 😡 but thankfully I didn't given anything else to him as I questioned why he didn't already know what I was paying monthly ! Hopefully tomorrow he won't get thru but if another 0161 calls I'll not answer and block again 😊

Apart from the fact genuine Sky incoming calls use 0800 number which well published else where. A genuine Sky agent should only ask if you are the account holder and your telephone password ( which you perserbly give wrong initially to see if they challenge it to be sure it genuine) Theyvshoul not have to ask you any more account or subscription question because that information is already available to the genuine agent on the screen in front of them. The only exception to this is for you don't know your telephone password then they may as you some futher question about you account or subscription. like how much you last bill payment was ect, in that case a again I might perposly give some wrong information to see its challenged.