topic Account in credit not refunded in Account & Billing

Account in credit not refunded

Dan75436777vhgh — Wed, 08 Jul 2026 05:45:34 GMT

I left sky broadband over 4 months ago. My account is £50 in credit but I have not been refunded despite not cancelling the direct debit.

Re: Account in credit not refunded

Daniel0210 — Wed, 08 Jul 2026 06:08:29 GMT

@Dan75436777vhgh

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: Account in credit not refunded

Dan75436777vhgh — Wed, 08 Jul 2026 06:17:02 GMT

Yes please, thanks

Re: Account in credit not refunded

Daniel0210 — Wed, 08 Jul 2026 06:18:51 GMT

@Dan75436777vhgh

I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit not refunded

Jason- — Wed, 08 Jul 2026 07:58:04 GMT

Hello @Daniel0210, thanks for making us aware of @Dan75436777vhgh's post. We'll be sure to send them an invite to message now and we can arrange their refund 👍🏻

Thanks, Jason-