topic Re: Subscription in Account & Billing

Subscription

Lisasimms — Tue, 07 Jul 2026 10:02:52 GMT

You have cancelled my sky subscription and sent me the packaging to send my equipment back can you tell me why please

Re: Subscription

Daniel0210 — Tue, 07 Jul 2026 10:16:22 GMT

No we can't. You haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

What's the background to this?

Re: Subscription

Lisasimms — Tue, 07 Jul 2026 10:27:47 GMT

I don't understand all this moden technology sorry

I had been in hospital battling cancer...and was unable to pay my bills

Iv since returned home and have no TV or Internet services so I have paid my bill now I still have no services I don't understand

Re: Subscription

GD1 — Tue, 07 Jul 2026 10:43:35 GMT

@Lisasimms If your bills had not been paid for more than 56 days Sky will have cancelled your services and will want any equipment back.

Re: Subscription

caesarome — Tue, 07 Jul 2026 10:44:22 GMT

@Lisasimms

When was your last bill paid, either way you need to call Sky about this.

Re: Subscription

Daniel0210 — Tue, 07 Jul 2026 10:44:57 GMT

@Lisasimms
If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Subscription

caesarome — Tue, 07 Jul 2026 10:50:15 GMT

@Lisasimms

Have you been sent an email or letter regarding your subscription ?