topic Re: Credit refund in Account & Billing

Credit refund

AY221006 — Tue, 07 Jul 2026 09:08:11 GMT

I left Sky and my service terminated in April, but I still haven't been refunded the £20.45 credit in my account. What do I do?

Re: Credit refund

caesarome — Tue, 07 Jul 2026 09:13:13 GMT

@AY221006

If you can post back to confirm that you left your payment details in place we can ask Sky's messaging team to contact you via a private chat message on here about this.

Re: Credit refund

AY221006 — Tue, 07 Jul 2026 09:14:23 GMT

I can confirm that my direct debit is still in place. Thanks

Re: Credit refund

caesarome — Tue, 07 Jul 2026 09:18:49 GMT

@AY221006

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Kabecka — Tue, 07 Jul 2026 09:22:35 GMT

I have this same problem - I cancelled my broadband in February and have a balance of £59.35 on my account which has not yet been refunded.

My direct debit details are on the account.

Please can you escalate my issue to the Sky Messaging team too?

Re: Credit refund

MightyQuinn — Tue, 07 Jul 2026 09:25:50 GMT

Hi @Kabecka Escalated.

Re: Credit refund

Jason- — Tue, 07 Jul 2026 11:58:22 GMT

Hello @caesarome, thanks for escalating this post with us. I'll be sure to send @AY221006 an invite to chat now and we can help with their refund request 👍🏻

Thanks, Jason-

Re: Credit refund

Jason- — Tue, 07 Jul 2026 11:59:16 GMT

Hey @MightyQuinn, thanks for escalating this post with us. I'll send @Kabecka an invite to chat now and we can help with their refund request 😊

Thanks, Jason-