topic Re: Sky brodband not working in Account & Billing

Sky brodband not working

Navjots — Mon, 06 Jul 2026 17:35:50 GMT

Hi there. My Sky broadband hasn't been working for the past month and it still isn't working. You cannot take the payment because none of the services are working, including the TV. We have made many complaints, but nothing has been resolved. I would like to cancel my Sky connection. Thank you.

Navjot

Re: Sky brodband not working

Mark39 — Mon, 06 Jul 2026 17:50:55 GMT

@Navjots you're not emailing Sky by posting in the Email forum which is users of the Sky Yahoo Mail service.

You're billed as normal while there's a fault being investigated. Sky provide compensation for the period you're without a service once the fault is fixed.

Re: Sky brodband not working

Daniel0210 — Mon, 06 Jul 2026 17:55:06 GMT

@Navjots wrote:

I would like to cancel my Sky connection.

@Navjots
Cancel Sky Broadband and Sky Talk subscription:
This link explains how to switch to an alternative provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

Re: Sky brodband not working

caesarome — Mon, 06 Jul 2026 18:21:30 GMT

@Navjots wrote:

Hi there. My Sky broadband hasn't been working for the past month and it still isn't working.

What did Sky say when you reported this issue to them ?