topic Account Suspended in Account & Billing

Account Suspended

MM262 — Mon, 06 Jul 2026 12:26:22 GMT

My account is up to date via direct debit however my account has been suspended. When I log into MySky the bills show a total amount being deducted of zero, which is not the case. Can someone call me immediately to discuss as I want to complain

Re: Account Suspended

MightyQuinn — Mon, 06 Jul 2026 12:41:51 GMT

Hi @MM262 You are not talking to Sky here, nobody will call you. Please see Welcome below for information about this public community forum. https://www.sky.com/help/your-account/making-a-complaint

Re: Account Suspended

caesarome — Mon, 06 Jul 2026 12:40:55 GMT

@MM262

Is the bill total is zero then this usually this should mean you are up to date with nothing outstanding.

You say your account has been suspended so are you services working or are you seeing a restricted message on your account ?

Re: Account Suspended

MM262 — Mon, 06 Jul 2026 14:41:57 GMT

Thanks both. Eventually got through to Sky. Email address was linked to wrong Skyid account (which they had told me was fixed last year).