topic Re: Refund in Account & Billing

Refund

J+Geoghegan — Tue, 09 Jun 2026 10:56:59 GMT

Refund

J+Geoghegan — Tue, 09 Jun 2026 10:57:55 GMT

When will I receive my refund

Re: Refund

PandJ2020 — Tue, 09 Jun 2026 11:04:24 GMT

@J+Geoghegan wrote:
When will I receive my refund

Refund for what?

Refund

J+Geoghegan — Tue, 09 Jun 2026 11:12:40 GMT

When will I receive my refund re the email I received from Sky

Re: Refund

Daniel0210 — Tue, 09 Jun 2026 11:14:58 GMT

No need for a new thread @J+Geoghegan

You haven’t contacted Sky by posting here so we have no idea what email you are referring to.

This is a customer ▶️ customer discussion forum where we try to assist other customers.

Refund

J+Geoghegan — Thu, 11 Jun 2026 13:19:07 GMT

Can anybody tell me how long a refund from sky takes to come onto my bank account

Re: Refund

Daniel0210 — Thu, 11 Jun 2026 13:30:58 GMT

@J+Geoghegan

No need to keep starting new threads for the same question. You need to read our replies and answer the queries.

What email? What is the refund for?

Re: Refund

caesarome — Thu, 11 Jun 2026 15:11:56 GMT

@J+Geoghegan

Have yoou left Sky ?

Is there a credit on your account ?

Is your payment details still in place ?

Re: Refund

Mark39 — Thu, 11 Jun 2026 16:17:53 GMT

@J+Geoghegan wrote:

When will I receive my refund re the email I received from Sky

@J+Geoghegan if Sky have initiated a refund (we don't know, because we don't know what it's for or where it's coming from) it would normally take up to 5 days to reach your bank account

Re: Refund

J+Geoghegan — Mon, 06 Jul 2026 10:06:06 GMT

I was promised a refund on the 02nd July and again on the 26th July, I still have received.

I cancelled one account and opened a new one Sky Glass

Re: Refund

caesarome — Mon, 06 Jul 2026 11:04:50 GMT

@J+Geoghegan wrote:

I was promised a refund on the 02nd July and again on the 26th July, I still have received.

@J+Geoghegan

Do you see a credit on this account ?

Re: Refund

J+Geoghegan — Mon, 06 Jul 2026 11:27:31 GMT

Need help I was notified by email I was to receive a sky refund on the 02/07/2026 and it would be in my bank account in 3 to 5 working days, I contacted them after two weeks and sent my bank satement to prove I didn't receive the refune. After two weeks of whatapp messages I was told me refund was not processed and will be processed on tyhe 26/07/2026. I still haven't received my refund.

I closed my sky streaming account in Feburary and opened my sky glass account. I am with sky 16 years and this is how I am treated.

Re: Refund

caesarome — Mon, 06 Jul 2026 12:02:39 GMT

@J+Geoghegan

We are trying to help you via here but we need answer to this question:

Do you still see a credit on the account that was closed in February ?

Re: Refund

twilight+princess — Mon, 06 Jul 2026 12:31:31 GMT

As the 26th July is a few weeks away & Sky have said they'll process the refund then you'll have to wait until the 26th at least.
Or do you mean June?

Re: Refund

J+Geoghegan — Mon, 06 Jul 2026 12:45:56 GMT

The 26th June

Re: Refund

J+Geoghegan — Mon, 06 Jul 2026 12:47:50 GMT

Yes the refund is on my account in April and May

Re: Refund

J+Geoghegan — Mon, 06 Jul 2026 12:49:07 GMT

and 02nd June sorry wron dates on previous post

Re: Refund

caesarome — Mon, 06 Jul 2026 12:50:24 GMT

To be clear you see a CREDIT on your account ?

Re: Refund

J+Geoghegan — Mon, 06 Jul 2026 13:04:53 GMT

Yes but I received an email from Sky on the 02.06.2026 telling me I was to receive a refund to my bank account of €95 in the next 3 to 5 days

Re: Refund

caesarome — Mon, 06 Jul 2026 13:06:57 GMT

@J+Geoghegan

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.