topic Re: Direct debit in Account & Billing

Direct debit

R1 — Mon, 06 Jul 2026 10:21:11 GMT

My direct debit for my sky broadband failed on the 2-7-2026 as there wasn't enough funds in my account, When will they try again,Is it 10 day's as I now have enough funds to pay it today, Should I make a manual payment,Will my broadband be shut off

Re: Direct debit

GD1 — Mon, 06 Jul 2026 10:24:32 GMT

@R1 Sky normally try again 10 days after the failed payment, under no circumstances make a manual payment unless asked to do so by Sky.

Re: Direct debit

Daniel0210 — Mon, 06 Jul 2026 10:35:23 GMT

@R1

Any manual payment at this stage will just go as a credit towards next months bill leaving this one unpaid.

These links may also provide some useful advice …
🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass