topic Re: Sky VIP for Norton in Account & Billing

Sky VIP for Norton

shazjack1961 — Thu, 02 Jul 2026 18:39:59 GMT

is anyone else having problems with the free Norton VIP award. The link they send me takes me to my old account which wants to charge me.

Re: Sky VIP for Norton

Jason- — Thu, 02 Jul 2026 19:48:49 GMT

Hello @shazjack1961, thanks for your post and sorry to see you're having problems taking advantage of our Sky VIP reward for Norton AntiVirus.

I'll send you an invite to a private chat shortly and we can help you get things sorted for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Sky VIP for Norton

Lunar+Jetman+01 — Mon, 06 Jul 2026 09:39:36 GMT

Hi @Jason- I have a similar issue. I redeemed the offer in the Sky VIP app and it emailed me a link which I used but despite all the notes saying it wouldn't charge me, it did and put me on a reoccurring subsription. I have managed to get this cancelled with Norton but can't find any way to get the free offer? I have always had issue with my Sky account due an old legacy account from years ago so maybe linked to that but anything you can do to help?

Re: Sky VIP for Norton

Lunar+Jetman+01 — Mon, 06 Jul 2026 09:40:22 GMT

When I say 'notes' I mean all the advice in the Sky VIP app.

Re: Sky VIP for Norton

Coley-W95 — Mon, 06 Jul 2026 09:54:44 GMT

Hi @Lunar+Jetman+01. Welcome to the Community forum. Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky VIP for Norton

Lunar+Jetman+01 — Mon, 06 Jul 2026 10:08:50 GMT

@Coley-W95I cant seem to see any conversation in the chat bubble?

Re: Sky VIP for Norton

DaznA — Mon, 27 Jul 2026 10:12:04 GMT

Im experiencing the same problem too.