topic Re: Step Two Verification in Account & Billing

Step Two Verification

Bubba1 — Sat, 04 Jul 2026 15:07:06 GMT

I always dismiss the request to use Step Two Verification. For some reason I have been thrown into it and I don't want it but I cannot find where to cancel this. Can anybody help. Thanks

Re: Step Two Verification

Mark39 — Sat, 04 Jul 2026 15:12:50 GMT

@Bubba1 it's mandatory now.

Re: Step Two Verification

DaveDrizen — Sat, 04 Jul 2026 16:59:32 GMT

@Bubba1 wrote:
I always dismiss the request to use Step Two Verification. For some reason I have been thrown into it and I don't want it but I cannot find where to cancel this. Can anybody help. Thanks

I think idea is a good one yes it a extra a thing when log to a site like this and how much longer to take to access no more tha a minute or two, but I think it well worth it means my account is more secure and that no one can get in to Sky account other than me as I am the only one that has phone number that code are sent to, even some mange's to work out my password. And before some says if some hacks my mobile phone , no that is also two step verification as well as ( Vodafone which is my phone provider) also dose it Sky are not the ones doing it quit a few companies have it if log in your accont on there sites my bank HSBC, Vodafone and BT just to name three all require two step verification now .

Re: Step Two Verification

Mark39 — Sat, 04 Jul 2026 17:51:30 GMT

@DaveDrizen First Direct (HSBC) doesn't require 2FA nor does EE. Nonetheless I'm not against 2FA, except the way Sky has implemented it, which requires me to login to the Community multiple times a day via 2FA and is a PITA.

Re: Step Two Verification

DaveDrizen — Sat, 04 Jul 2026 18:17:23 GMT

@Mark39 wrote:
@DaveDrizen First Direct (HSBC) doesn't require 2FA nor does EE. Nonetheless I'm not against 2FA, except the way Sky has implemented it, which requires me to login to the Community multiple times a day via 2FA and is a PITA.

I am sorry but you wrong about EE, my wife mobile phone is with EE and if try you logging on to the account on the web is requires after putting in login details, a code being sent to the phone on the account i.e two step verification I know this is correct I just tried it to confirm I was right. . Yes I understand your frustration about having to do it on this site, I alsothink once you have logged in you should stay logged in until you quit the form for the day. Not having to login every couple of hours with 2 step verification every time. Though the set up I have I use my iPad to view this forum and the code is sent to my iPhone both on the same apple account therefore the text with the code also appear on my iPad as well. I don't even have to go to text app on my iPad to look at the code either as it appear in verification page when I click on the first square of verification box I just click on the first square of the code box and it automatically fills the box's and I am in to forum again. Only take about a minute to do. However I do realise that probably not that easy for others that have different set ups

Re: Step Two Verification

Mark39 — Sat, 04 Jul 2026 18:58:17 GMT

@DaveDrizen wrote:

@Mark39 wrote:

@DaveDrizen First Direct (HSBC) doesn't require 2FA nor does EE. Nonetheless I'm not against 2FA, except the way Sky has implemented it, which requires me to login to the Community multiple times a day via 2FA and is a PITA.

I am sorry but you wrong about EE, my wife mobile phone is with EE and if try you logging on to the account on the web is requires after putting in login details, a code being sent to the phone on the account i.e two step verification I know this is correct I just tried it to confirm I was right. .

Not via the app which is what I use.

Re: Step Two Verification

DaveDrizen — Sat, 04 Jul 2026 20:27:23 GMT

@Mark39 wrote:
@DaveDrizen wrote:
@Mark39 wrote:
@DaveDrizen First Direct (HSBC) doesn't require 2FA nor does EE. Nonetheless I'm not against 2FA, except the way Sky has implemented it, which requires me to login to the Community multiple times a day via 2FA and is a PITA.
I am sorry but you wrong about EE, my wife mobile phone is with EE and if try you logging on to the account on the web is requires after putting in login details, a code being sent to the phone on the account i.e two step verification I know this is correct I just tried it to confirm I was right. .
Not via the app which is what I use.

True if using the that already been installed on a device and is loged in, it just opens up only if you go the EE web site or on device that the app is not lodged in after putting login details it ask for a code from the phone which has the ee accounts phone number. In fact if you kid out of the phone which is has the number on the account , which my wife's phone, after puting the login details in, in produces a QR. code which you have to use a camera on another phone than text a code from that phone to put in to complete login process. I just tried it loged out of the my wife's, phone which as I said in the on EE account and I had to do above procedure to get back into it. However I just looked at security setting in the EE app and it dose look like it can be changed, so may be it optional and I selected it when I set up the account. Now back two step verification with Sky, if I use the Sky apps( I.e My Sky or Sky go) on either my iPhone or IPad once installed they open straight up no verification required. Not sure what happens now if you install a Sky app on a device and login , maybe that will srequirextwo step verification just like the EE one. Other wise it appears the the two step verification is only required if login to you account on Sky.com or this forum

Re: Step Two Verification

caesarome — Sat, 04 Jul 2026 21:08:44 GMT

@DaveDrizen wrote:

Other wise it appears the the two step verification is only required if login to you account on Sky.com or this forum

That isn't correct because if you login to the MySky app (as I did yesterday) then 2FA is there as well.

Re: Step Two Verification

Me134 — Sun, 05 Jul 2026 07:21:54 GMT

@caesarome wrote:
@DaveDrizen wrote:
Other wise it appears the the two step verification is only required if login to you account on Sky.com or this forum

That isn't correct because if you login to the MySky app (as I did yesterday) then 2FA is there as well.

I've not logged out of the MySky app to check but mine stays logged in all the time, not even a fingerprint needed. This forum and the Sky home page? Not so much 😞

They also keep asking me to accept cookies every time I have to re-log in (which I accept) which I'm guessing is part of the same "upgrade"?

Re: Step Two Verification

DaveDrizen — Sun, 05 Jul 2026 08:25:53 GMT

@caesarome wrote:
@DaveDrizen wrote:
Other wise it appears the the two step verification is only required if login to you account on Sky.com or this forum

That isn't correct because if you login to the MySky app (as I did yesterday) then 2FA is there as well.

On my iPhone and iPad if I have logging to the my Sky app or Sky go app it says login and if I open the app I get stright in to it . Which is the case most of the time, I don't think I have had re login to my Sky go app for very long time and the my Sky app the same, though that case I think that one or two times it has signed it self out a couple of time and I have had to log back in. I tried signing out of both of those apps just now to see what happens. And yes after puting you login details it dose ask for a two stage verification code from my phone. To me this it not a problem a extra minute or so and I am back in. But most of the times I go to the app and I go straight in without having to login every time. I think this is good, and as I feel my Sky accounts are very secure as no one can just down load a sky app or try logging in to my account on web site and even if they have way have managed to find my login details they are still not going to get in to the account as I am the only one that has the phone that has the number the two step verification code text is sent to. All in all. I like the system and for me its working 100%