topic Re: Bill credit in Account & Billing

Bill credit

Sagolik — Thu, 02 Jul 2026 21:44:35 GMT

I recently swapped my provider and have ended up £8 in credit with sky. How do I go about getting this back?

Re: Bill credit

GD1 — Fri, 03 Jul 2026 02:16:42 GMT

@Sagolik Did you leave the direct debit in place?

If so we can ask the community messaging team to reach out you you to sort out the refund.

Re: Bill credit

Sagolik — Fri, 03 Jul 2026 18:43:20 GMT

I believe it's still in place, I never cancelled anything so assume it's stayed. Does it just take a long time to be refunded?

Re: Bill credit

MightyQuinn — Fri, 03 Jul 2026 18:46:52 GMT

@Sagolik wrote:
I believe it's still in place, I never cancelled anything so assume it's stayed. Does it just take a long time to be refunded?

Hi @Sagolik Six weeks plus.

Re: Bill credit

caesarome — Fri, 03 Jul 2026 18:55:41 GMT

@Sagolik

If you prefer we can ask Sky's messaging team to contact you via here about this as they can help with the refund which would take no more than 5 working days.

Re: Bill credit

Sagolik — Sat, 04 Jul 2026 18:33:15 GMT

Yes please! That would be great

Re: Bill credit

caesarome — Sat, 04 Jul 2026 18:35:08 GMT

@Sagolik

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.