Suspended account

Morganne1 — Fri, 03 Jul 2026 10:35:45 GMT

Hi, i have paid my outstanding payment and my account is still sus

Re: Suspended account

SKY1992bf — Fri, 03 Jul 2026 10:41:34 GMT

@Morganne1 Have you also setup a new continuous payment method as that is also required before restrictions are lifted

Re: Suspended account

Daniel0210 — Fri, 03 Jul 2026 10:42:43 GMT

@Morganne1
Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

topic Suspended account in Account & Billing

Suspended account

Re: Suspended account

Re: Suspended account