topic Credit refund in Account & Billing

Credit refund

Jack28 — Thu, 02 Jul 2026 16:49:12 GMT

Hello,

I have credit outstanding on my broadband balance after cancelling Sky service.

My broadband service ended in March 2026, which is over 6 weeks ago.

I'd be grateful if a moderator could kindly help escalate this for me, so my credit can be refunded.

Thank you.

Re: Credit refund

Daniel0210 — Thu, 02 Jul 2026 17:02:00 GMT

@Jack28
Before we can escalate it to Sky please confirm in your reply that:
▪️it’s currently showing as a credit on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Jack28 — Thu, 02 Jul 2026 17:04:35 GMT

Hi Daniel,

Thank you. Yes, it’s currently showing as a credit on my Sky account, and the payment method is still active.

Re: Credit refund

Daniel0210 — Thu, 02 Jul 2026 17:05:55 GMT

@Jack28
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Jack28 — Thu, 02 Jul 2026 17:12:09 GMT

Thank you, @Daniel0210

Re: Credit refund

Jason- — Thu, 02 Jul 2026 17:14:11 GMT

Good Evening @Daniel0210, thanks for making us aware of @Jack28's post. We'll be sure to send them an invite now and we can help with their refund request.

Thanks, Jason-