topic Re: Credit refund request in Account & Billing

Credit refund request

S222R — Sat, 06 Jun 2026 11:09:20 GMT

Hello

I have credit outstanding on my broadband balance after cancelling Sky service.

My broadband service ended on 9th April which is over 6 weeks ago.

I'd be grateful if a moderator could help escalate this for me please so that my credit can be refunded.

Thank you.

Re: Credit refund request

Daniel0210 — Sat, 06 Jun 2026 11:10:46 GMT

@S222R

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund request

S222R — Sat, 06 Jun 2026 11:58:00 GMT

Hi Daniel

Yes, my payment method is still active as far as I know. I have not cancelled it myself.

Thanks

Re: Credit refund request

Daniel0210 — Sat, 06 Jun 2026 12:36:48 GMT

@S222R
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund request

-Heather- — Sat, 06 Jun 2026 12:42:34 GMT

Hi @Daniel0210, thanks for making us aware of this. I'll send @S222R an invite now so we can assist further. Thanks, Heather

Re: Credit refund request

S222R — Sat, 06 Jun 2026 14:09:14 GMT

Thanks both, much appreciated!

Re: Credit refund request

Chris604 — Thu, 02 Jul 2026 13:59:44 GMT

I would like a credit refund please

Re: Credit refund request

Daniel0210 — Thu, 02 Jul 2026 14:02:03 GMT

@Chris604

Have you recently left Sky?

Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund request

Chris604 — Thu, 02 Jul 2026 14:18:34 GMT

Hi,

It is showing as credit and the payment method is no longer active

Re: Credit refund request

Daniel0210 — Thu, 02 Jul 2026 14:20:46 GMT

@Chris604
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund request

Jason- — Thu, 02 Jul 2026 14:54:31 GMT

Hello @Daniel0210, thanks for making us aware of @Chris604's post. We'll be sure to send them an invite to chat and we can sort their refund 👍🏻

Thanks, Jason-

Re: Credit refund

Chris604 — Mon, 13 Jul 2026 04:06:24 GMT

Hi,

I would like to request a credit refund

Thanks

Re: Credit refund

Daniel0210 — Mon, 13 Jul 2026 04:12:09 GMT

@Chris604

You have already asked this on 2nd July and I arranged a private chat for you. What was the outcome of that escalation?

Re: Credit refund request

Chris604 — Mon, 13 Jul 2026 04:32:55 GMT

Hi,

I received a refund but am now due another because a new bill has been generated and I am again in credit

Thanks

Re: Credit refund request

Daniel0210 — Mon, 13 Jul 2026 04:36:34 GMT

@Chris604

Is this on the same Sky account as last time?

Or are you making unnecessary manual payments?

Re: Credit refund request

Chris604 — Mon, 13 Jul 2026 04:37:42 GMT

It's the same account.

Re: Credit refund request

Daniel0210 — Mon, 13 Jul 2026 04:58:22 GMT

@Chris604

Maybe it's because it's early in the morning but I'm not seeing how another bill can be generated on an account that's closed and you've previously said the payment method has been cancelled and you've received credit back after the last escalation? We perhaps need the full story here.