topic Re: Sky VIP email in Account & Billing

Sky VIP email

Altreasurer — Thu, 05 Mar 2026 20:44:13 GMT

I've been with sky for over 20 years so in that time my email has changed.

The sky VIP rewards keeps defaulting to an email that I've not had access to for more than 10 years.

I've entered ballots that I now realise have gone to the old email address that I have no access to. I've checked my sky account and my current email is what's entered.

How can I get my sky VIP default email for ballot entries to be changed? Also, how would I know if I've won a ballot if I don't have access to the old email?

Re: Sky VIP email

caesarome — Thu, 05 Mar 2026 21:45:09 GMT

@Altreasurer

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky VIP email

J_ham — Fri, 06 Mar 2026 09:14:47 GMT

Thanks @caesarome for escalating this. We’ve sent @Altreasurer an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky VIP email

Aimpots — Thu, 02 Jul 2026 09:30:21 GMT

Could a sky employee contact me about the same issue, please?

Re: Sky VIP email

caesarome — Thu, 02 Jul 2026 11:13:28 GMT

We can @Aimpots but you will need to let us know what the issue is ?

Re: Sky VIP email

Aimpots — Thu, 02 Jul 2026 11:14:35 GMT

Thank you - it's the same as posted here.

I have changed my email address and the new one is showing in all my account details, however SkyVIP information is being sent to my old email address.

Re: Sky VIP email

caesarome — Thu, 02 Jul 2026 11:25:08 GMT

@Aimpots

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky VIP email

Sky_Gee — Thu, 02 Jul 2026 11:28:20 GMT

Thanks for escalating this @caesarome We’ve sent @Aimpots an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.