topic Re: Exit fee in Account & Billing

Exit fee

vickybel — Thu, 02 Jul 2026 08:57:04 GMT

so I recently left sky and you have sent me a bill for £169

so I can forward this over to BT so they can settle the bill

if that could be done today, that would be fantastic

my name Victoria

If that can be emailed over today that the final exit fee, I can forward that over to the Account accounts at BT and they will pay this as they are paying my exit fee for me moving over to their broadband provider

Re: Exit fee

GD1 — Thu, 02 Jul 2026 08:58:28 GMT

@vickybel Sky won't send an email with the bill on, however, there is nothing stopping you from downloading a PDF of your bill, have you tried this?

https://www.sky.com/bill

Re: Exit fee

DaveDrizen — Thu, 02 Jul 2026 09:26:01 GMT

@vickybel wrote:
so I recently left sky and you have sent me a bill for £169

so I can forward this over to BT so they can settle the bill

if that could be done today, that would be fantastic
my name Victoria
If that can be emailed over today that the final exit fee, I can forward that over to the Account accounts at BT and they will pay this as they are paying my exit fee for me moving over to then you send the receipted paid bill to Sky and they repay you as a credit.on the next bill.

Re: Exit fee

caesarome — Thu, 02 Jul 2026 09:25:30 GMT

@DaveDrizen wrote:

Actually you have to settle the bill with bt, then you send the receipted paid bill to Sky and they repay you as a credit.on the next bill.

You have got this the wrong way around....

Re: Exit fee

DaveDrizen — Thu, 02 Jul 2026 09:29:43 GMT

@caesarome wrote:
@DaveDrizen wrote:
Actually you have to settle the bill with bt, then you send the receipted paid bill to Sky and they repay you as a credit.on the next bill.
You have got this the wrong way around....

I have. Just rearlised.that and was trying to edit my post , however will bt do the same as Sky that the customer pays the bill and bt repays it as a credit on a future bill

Re: Exit fee

MightyQuinn — Thu, 02 Jul 2026 09:34:41 GMT

Hi @vickybel To be clear, you need to pay the exit fee, BT will not do that for you as that would be a major breach of GDPR regulations. You then need to claim a credit (no cash alternative) from BT to pay your future subscriptions. You can download a copy of your final bill in .pdf format from Your Sky Bills.

Re: Exit fee

BillTaps — Fri, 03 Jul 2026 11:36:57 GMT

I cancelled my sky subscription a couple of weeks ago. However I got billed on the usual billing date, but have not receieved final bill. When I check online, keep getting old monthly payment due, though it does have a note of the cancellation. Is there any way to request final bill from Sky?

Re: Exit fee

SKY1992bf — Fri, 03 Jul 2026 11:40:01 GMT

@BillTaps wrote:
I cancelled my sky subscription a couple of weeks ago. However I got billed on the usual billing date, but have not receieved final bill. When I check online, keep getting old monthly payment due, though it does have a note of the cancellation. Is there any way to request final bill from Sky?

@BillTaps No there isn't your final bill will be produced on what would be your next billing cycle

Re: Exit fee

BillTaps — Fri, 03 Jul 2026 11:54:23 GMT

@SKY1992bf Thank you, will wait for the next billing cycle.