topic Re: Payment rise in Account & Billing

Payment rise

SpotPatch — Wed, 01 Jul 2026 18:13:16 GMT

Hello I'm in contract for 24 months as from January 2026 my contract price is £25 monthly for broadband etc and I have you have increased it to £28 monthly now that's a £3 month hike and I'm not happy as I moved over to you from another company for a better price..can you kindly revert this back to £25 monthly please regards Graham

Re: Payment rise

SKY1992bf — Wed, 01 Jul 2026 18:19:55 GMT

@SpotPatch The terms and conditions you agreed to allow sky to increase prices during the minimum term, as fellow customers we can't revert it back other than if you are unhappy with the price increase contact sky directly

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

▪️Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook or Instagram (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Payment rise

MightyQuinn — Wed, 01 Jul 2026 18:19:48 GMT

@SpotPatch wrote:
Hello I'm in contract for 24 months as from January 2026 my contract price is £25 monthly for broadband etc and I have you have increased it to £28 monthly now that's a £3 month hike and I'm not happy as I moved over to you from another company for a better price..can you kindly revert this back to £25 monthly please regards Graham

Hi @SpotPatch I'm afraid that you are not talking to Sky here on the community, just other customers. However it is only the discounts that are fixed. Compare you bills to see why it has gone up. https://www.sky.com/bill

Re: Payment rise

Daniel0210 — Wed, 01 Jul 2026 18:26:17 GMT

@SpotPatch

The annual price rise occurs in April for UK customers. If you join or renew weeks before then the proposed increase is sometimes deferred for a few months and is then applied. It's kind of a grace period so you don't get hit by the price increase immediately. If that is what has happened here then the next price increase after that (we have to assume there will be one) will be in April 2027.

Re: Payment rise

DaveDrizen — Wed, 01 Jul 2026 18:57:12 GMT

@SpotPatch wrote:
Hello I'm in contract for 24 months as from January 2026 my contract price is £25 monthly for broadband etc and I have you have increased it to £28 monthly now that's a £3 month hike and I'm not happy as I moved over to you from another company for a better price..can you kindly revert this back to £25 monthly please regards Graham

Did your not have a increse in April that when most of us had the annual increase. Sk don't impose a increase for the first 60 day of a contract so you inscrese could be delayed till after that period. But if you contracted started January I would the annul increase would been applied to you account in May. But if you have not have a increase until now you are lucky to have you subscription at the old price for a couple of extra months. Unfortunately Sky increase there list price every year usual about April. Though the discounts that were agreed stay the same you monthly bill will rise at that time by extra amount that the list price of each item has increased. If you have Sky Q or Broadband when price was in red in April had right to cancel with a termination fee if you were minimum term if contacted Sky within 30 days of receiving the notification. This should also apply to you now if you are are SkyQ or Broadband, however if you have Sky steam or Glass this option is not open to you. And you can not normally cancel in you minimum term with out termination fee if Sky allowed it. I should add if did decide to cancel your broadband with Sky and went to another provider, most of them also have incontract price increases and as many of them tell you what they the increases are going to be each year of you contract at time you take out the contract, somthing so at present don't do. But if they do that unlike Sky option to cancel if price is increased with this method of advising you at the beginning , you can't cancel for whole perid of there minimum term

Re: Payment rise

TimmyBGood — Wed, 01 Jul 2026 21:51:27 GMT

@SpotPatch wrote:

you have increased it to £28 monthly now that's a £3 month hike

https://www.skygroup.sky/article/an-update-on-our-prices