topic Re: Switching acc in Account & Billing

Switching acc

Gary624 — Wed, 01 Jul 2026 15:56:40 GMT

Hi all I recently left sky went with virgin as they offered cheaper deal! Few days later sky called offered a better deal then virgin so I went bk to sky I mentioned about any payments I might have fron virgin ie switching payments he lead me to believe that sky would cover any outstanding amount......I received a final bill from virgin £497.81 which I simply cannot afford

Re: Switching acc

PandJ2020 — Wed, 01 Jul 2026 16:15:14 GMT

You are liable for early termination charges with Virgin. You have to pay them in the first instance - Sky will not, and cannot, do this.

Sky may cover up to £300 as a credit if you put a successful claim in.

Without knowing what Sky 'promised' it's hard to comment further...

Re: Switching acc

MightyQuinn — Wed, 01 Jul 2026 16:16:51 GMT

Hi @Gary624 I'm afraid that Sky don't 'cover' the cost, they provide a credit (no cash alternative) that you use up to pay your subscriptions.

You have to pay Virgin and then claim the switching credit. https://www.sky.com/help/articles/switching-credit-offer