topic Re: Payments in Account & Billing

Payments

Vic861 — Wed, 01 Jul 2026 12:52:20 GMT

In May I cancelled my subscription with you as the price was to much. My husband took out a new customer service with you and we had sky glass fitted.
our old broadband connection is still active and you have taken two months payments from me

Re: Payments

Mark39 — Wed, 01 Jul 2026 13:20:23 GMT

@Vic861 seems like your broadband subscription may not have been cancelled. Give Sky a call to sort it out (we're customers here).

Re: Payments

DaveDrizen — Wed, 01 Jul 2026 16:08:19 GMT

@Vic861 wrote:
In May I cancelled my subscription with you as the price was to much. My husband took out a new customer service with you and we had sky glass fitted.
our old broadband connection is still active and you have taken two months payments from me

I presume you have broadband with another provider now as you can't have Sky glass without internet as that wher it gets its signal from. Is your new broadband provider virgin? As unless it is you old broadband connection can not be active as it impossible to have both your new and old broadband providers from the same open reach cable box