topic Re: Fraud in Account & Billing

Fraud

SimonMetcalf — Wed, 01 Jul 2026 08:04:52 GMT

Received this email

Sky Promotion

Dear Simon ,

We hope this message finds you well.

At Sky, we highly value your continued trust and loyalty, and we would like to sincerely thank you for being a valued customer. As part of our ongoing commitment to improving customer satisfaction and supporting our loyal customers, we are pleased to inform you that you have been selected to receive an exclusive promotional discount on your monthly bill.

New Discount Bill: £49.80

Discount Applied To: Current Service

This discounted rate will be automatically applied to your upcoming billing cycle, and no action is required from your side. The updated amount will be clearly reflected on your next monthly bill.

Please note that this promotional discount will remain active for the duration of your current contract term. Once your contract reaches its end date your standard package pricing and terms may apply unless renewed under anew offer or agreement.

As a company, we always aim to provide the highest standard of service to our customers. Over the past several months, we have experienced an increase in customer concerns relating to higher billing charges and intermittent internet service issues. Unfortunately, these challenges have also resulted in the loss of a number of valued customers.

In response, Sky has made the decision to launch this customer loyalty and satisfaction promotion to better support our existing customers and ensure they continue enjoying our services with added value and improved confidence in our commitment to service excellence.

We truly appreciate your patience, understanding, and continued support during this time. Our goal is not only to provide reliable services, but also to maintain strong and long-lasting relationships with our loyal customers.

If you have any questions, require further clarification, or need any assistance regarding your account or services, please do not hesitate to reply to this email or contact our customer support team directly. We are always happy to help.

Kind regards,
Sky Promotions Team

Customer Service Number : [number removed]

If you want to know more about keeping your children safe online, Internet Matters is here to bring you information, advice and support.

Re: Verify email account scam?

SimonMetcalf — Tue, 30 Jun 2026 17:41:41 GMT

Need to send a email to sky but don't have email address

Re: Verify email account scam?

Mark39 — Tue, 30 Jun 2026 17:43:50 GMT

@SimonMetcalf Sky don't generally use email as a means of inbound contact.

Re: Verify email account scam?

SimonMetcalf — Tue, 30 Jun 2026 17:46:50 GMT

Is my account safe

Re: Verify email account scam?

caesarome — Tue, 30 Jun 2026 18:54:12 GMT

@SimonMetcalf

This is a discussion about Sky email so why do you think it isn't safe ?

Re: Verify email account scam?

SimonMetcalf — Tue, 30 Jun 2026 19:43:27 GMT

What I meant to say was after getting the email saying that my monthly payment is going to be reduced, which is an email which was not sent by Sky therefore the question was is my Sky account safe and not paid accessed by a scammer

Re: Verify email account scam?

caesarome — Tue, 30 Jun 2026 20:44:59 GMT

@SimonMetcalf

Scammers randomly send emails out in the hope they send it to a Sky customer.

If you want you can enable two factor authentication on your account, so everytime you try to access it a code is sent to your mobile.

Re: Fraud

KevNewMedia — Wed, 01 Jul 2026 08:10:17 GMT

Hi @SimonMetcalf

I've moved your original post from our spam filter - sorry about that!

Looking at the details of this email, we wouldn't send that to a customer; I'd mark it as spam.

Re: Fraud

DaveDrizen — Wed, 01 Jul 2026 09:45:40 GMT

@SimonMetcalf wrote:
Received this email
Sky Promotion

Dear Simon ,
We hope this message finds you well.
At Sky, we highly value your continued trust and loyalty, and we would like to sincerely thank you for being a valued customer. As part of our ongoing commitment to improving customer satisfaction and supporting our loyal customers, we are pleased to inform you that you have been selected to receive an exclusive promotional discount on your monthly bill.
New Discount Bill: £49.80
Discount Applied To: Current Service
This discounted rate will be automatically applied to your upcoming billing cycle, and no action is required from your side. The updated amount will be clearly reflected on your next monthly bill.
Please note that this promotional discount will remain active for the duration of your current contract term. Once your contract reaches its end date your standard package pricing and terms may apply unless renewed under anew offer or agreement.
As a company, we always aim to provide the highest standard of service to our customers. Over the past several months, we have experienced an increase in customer concerns relating to higher billing charges and intermittent internet service issues. Unfortunately, these challenges have also resulted in the loss of a number of valued customers.
In response, Sky has made the decision to launch this customer loyalty and satisfaction promotion to better support our existing customers and ensure they continue enjoying our services with added value and improved confidence in our commitment to service excellence.
We truly appreciate your patience, understanding, and continued support during this time. Our goal is not only to provide reliable services, but also to maintain strong and long-lasting relationships with our loyal customers.
If you have any questions, require further clarification, or need any assistance regarding your account or services, please do not hesitate to reply to this email or contact our customer support team directly. We are always happy to help.
Kind regards,
Sky Promotions Team
Customer Service Number : [number removed]

If you want to know more about keeping your children safe online, Internet Matters is here to bring you information, advice and support.

If this email is correct and genuine look at you bills in the my Sky app or by logging in to your account in the sky.com web site underc"Bills and payments" and it should show the the reduced amounts if not on you current but will be in the next future bill. You bills should be updated shortly after the new offer was made. Also if you look in " your messages" in the my Sky app you should find message dated the same as the email saying the same information contained in the email

Re: Fraud

TimmyBGood — Wed, 01 Jul 2026 10:40:13 GMT

@SimonMetcalf wrote:

Over the past several months, we have experienced an increase in customer concerns relating to higher billing charges and intermittent internet service issues.

I'd suggest that's the big clue: a genuine Sky communication would never admit such a thing ; )

Re: Fraud

DaveDrizen — Wed, 01 Jul 2026 12:37:47 GMT

@SimonMetcalf wrote:
Received this email
Sky Promotion

Dear Simon ,
We hope this message finds you well.
At Sky, we highly value your continued trust and loyalty, and we would like to sincerely thank you for being a valued customer. As part of our ongoing commitment to improving customer satisfaction and supporting our loyal customers, we are pleased to inform you that you have been selected to receive an exclusive promotional discount on your monthly bill.
New Discount Bill: £49.80
Discount Applied To: Current Service
This discounted rate will be automatically applied to your upcoming billing cycle, and no action is required from your side. The updated amount will be clearly reflected on your next monthly bill.
Please note that this promotional discount will remain active for the duration of your current contract term. Once your contract reaches its end date your standard package pricing and terms may apply unless renewed under anew offer or agreement.
As a company, we always aim to provide the highest standard of service to our customers. Over the past several months, we have experienced an increase in customer concerns relating to higher billing charges and intermittent internet service issues. Unfortunately, these challenges have also resulted in the loss of a number of valued customers.
In response, Sky has made the decision to launch this customer loyalty and satisfaction promotion to better support our existing customers and ensure they continue enjoying our services with added value and improved confidence in our commitment to service excellence.
We truly appreciate your patience, understanding, and continued support during this time. Our goal is not only to provide reliable services, but also to maintain strong and long-lasting relationships with our loyal customers.
If you have any questions, require further clarification, or need any assistance regarding your account or services, please do not hesitate to reply to this email or contact our customer support team directly. We are always happy to help.
Kind regards,
Sky Promotions Team
Customer Service Number : [number removed]

If you want to know more about keeping your children safe online, Internet Matters is here to bring you information, advice and support.

Reading the email again if its not genuine and a scam what is the scammer trying to to get? As far as I can read the email only informs the recipient of the new deal and quite clearly says its automatic and quite clearly say " no action is required on your part". It dose not ask for any sensitive information and there is no contact phone number or email address to give anything like account number Sky id or bank details ect like a scam email would normally do. If the recipient wanted to clarify the details of the email they probably would ring the real Sky customer service number. Though I take the point of a previous post it is not a email that Sky would normally send, but if it a scam I can not see what the scammer is trying to achieve so what the point of the email,

Re: Fraud

xenon81 — Wed, 01 Jul 2026 12:53:01 GMT

KevNewMedia has confirmed it's not a genuine email.

It contains a phone number at the bottom which has been removed. I think the plan is, the victim checks their Sky account, notices that the offer has not been applied, and then calls the number. The scammer asks for a few account details and then they've got what they want.

Re: Fraud

caesarome — Wed, 01 Jul 2026 12:56:54 GMT

@DaveDrizen

That doesn't read like a Sky email at all especially with this:

Over the past several months, we have experienced an increase in customer concerns relating to higher billing charges and intermittent internet service issues. Unfortunately, these challenges have also resulted in the loss of a number of valued customers.

There is no way any Sky email would say that.

Re: Fraud

DaveDrizen — Wed, 01 Jul 2026 12:58:27 GMT

@xenon81 wrote:
KevNewMedia has confirmed it's not a genuine email.

It contains a phone number at the bottom which has been removed. I think the plan is, the victim checks their Sky account, notices that the offer has not been applied, and then calls the number. The scammer asks for a few account details and then they've got what they want.

Fair enough I had.not notice that point.

Re: Fraud

DaveDrizen — Wed, 01 Jul 2026 13:10:50 GMT

@DaveDrizen wrote:
@xenon81 wrote:
KevNewMedia has confirmed it's not a genuine email.

It contains a phone number at the bottom which has been removed. I think the plan is, the victim checks their Sky account, notices that the offer has not been applied, and then calls the number. The scammer asks for a few account details and then they've got what they want.
Fair enough I had.not notice that point.
one point to mention if you call or been called by Sky on the your phone number listed as the contact number on Sky account, a genuine Sky agent will only ask if they speaking to the account holder and you telephone password ( which you initially give wrong if its a incoming call. They should not have to ask you for any other account or subscription related questions ( unless you can't give the telephone password) to proceed with the call,, as all that information is on the screen in front them. Receiving calls from so called sky people that do ask for any more information, its probably a scam and I would just finish the call,