topic Re: Down grading in Account & Billing

Down grading

Johno10 — Tue, 30 Jun 2026 11:00:04 GMT

Hi Iam diamond customer unfortunately I have had to give up my job due to health issues can you tell me when I can go down to the cheapest sky package thanks

Re: Down grading

caesarome — Tue, 30 Jun 2026 12:39:41 GMT

@Johno10

As we are customers here you will have to call Sky about this.

Re: Down grading

MightyQuinn — Tue, 30 Jun 2026 13:12:26 GMT

Hi @Johno10 Please see Welcome below for information about this public community forum.

Re: Down grading

-Heather- — Tue, 30 Jun 2026 13:58:31 GMT

Hi @Johno10, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141