topic Re: UHD charges in Account & Billing

UHD charges

MSS77 — Wed, 21 Jan 2026 18:25:31 GMT

Hello I renewed my Sky contract and asked for Ultra HD to be removed. It still be charged for and i do not have anyuse for it as my TV is not compatible with it. How do i get them to cancel the UHD costs?

Re: UHD charges

Daniel0210 — Wed, 21 Jan 2026 18:28:30 GMT

@MSS77

How long ago did you ask Sky to remove it? Could you still be in the 31 day notice period?

Re: UHD charges

WM09 — Tue, 30 Jun 2026 11:02:32 GMT

Please remove all HD services and charges

Re: UHD charges

PandJ2020 — Tue, 30 Jun 2026 11:09:03 GMT

@WM09 wrote:
Please remove all HD services and charges

You'll have to contact Sky for that...

Re: UHD charges

Daniel0210 — Tue, 30 Jun 2026 11:11:21 GMT

@WM09
Cancel PART of your TV package:
You need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying that discounted price for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade