Compensation agreed

Alan2953 — Tue, 30 Jun 2026 12:17:03 GMT

From: Sky Help Centre Sent: 20 January 2026 19:52:04 GMT To: Subject: Re: Fwd: Re: CPLE Re: Sky Broadband complaint [removed] Hi Alan, Thank you for your email and for confirming your wish to pursue compensation in line with the Ofcom automatic compensation scheme. I'm sorry for the inconvenience you experienced during the loss of service and appreciate your patience while we resolved this matter. I'd like to clarify how your compensation has been calculated in accordance with the Ofcom scheme. The automatic compensation scheme applies only to working days and begins two days after the outage starts. Based on your reported outage from 13 November 2026 to 12 December 2026, the total compensation calculated under the scheme is £239.52. This amount was applied in two parts: £19.96 and £219.56. Please note, the £19.96 was not an apology payment but part of your automatic compensation. In addition to this, we have applied a further credit of £25 to your account for the loss of service during this period. Due to these credits being applied separately, your bill this month was reduced to £5.04, and your next bill will be reduced to £19.96. The refund of £239.52 has now been processed and should reach your payment details within 3 to 5 working days. Please let us know if you find this to be a suitable resolution or if you have any further questions. Kind regards, Sky Customer Service

Moderation Actions: Removed personal details

Re: Compensation agreed

PandJ2020 — Tue, 30 Jun 2026 07:51:46 GMT

Thanks for letting us know 👍

Re: Compensation agreed

caesarome — Tue, 30 Jun 2026 08:36:55 GMT

@Alan2953

Do you have a question about this ?

Re: Compensation agreed

Daniel0210 — Tue, 30 Jun 2026 09:37:37 GMT

@Alan2953

Appears to be well explained to me.

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Compensation agreed

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Re: Compensation agreed